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Warranty
Our Workmanship Warranty
Every installation we complete is covered by a written workmanship warranty. The length depends on what was built, and the term is stated in your contract before you sign it.
3years
Asphalt driveways and paving
5years
Concrete driveways, patios, and walkways
5years
Paver patios, driveways, and walkways
5years
Masonry, brick, and stonework
5years
Retaining walls
3years
Drainage and French drain installations
What a workmanship warranty covers
A workmanship warranty covers our installation — the work we did and the way we did it. If something fails because of how it was built, we come back and put it right.
That is a different thing from the products themselves. Materials carry whatever terms their manufacturer sets, and those run separately from ours. It is also different from damage caused by something other than the installation.
What is and is not covered is set out in full in your written contract. The warranty is part of the agreement you sign rather than a separate certificate that arrives later, so you can read the exact terms before you commit to anything.
Why the terms differ
Asphalt and drainage carry three years; concrete, pavers, masonry, and retaining walls carry five. The difference is not a judgment about how carefully each is built — it reflects how each system behaves over time and how much of its performance depends on ground conditions that keep moving after we leave.
A driveway can also fall into more than one category. An asphalt driveway carries the three-year term and a paver driveway carries five, so the term that applies to your job depends on what you actually build, and it is stated on your estimate.
Making a claim
Call (571) 632-9067 or email onyxhomeimprovementsllc@gmail.com and tell us what you are seeing. We come out and look at it — there is no form to complete and no portal to sign into.
The same people who quoted and built the job are the ones who come back to it. That is the practical advantage of a family-operated business over a company that may have subcontracted your installation to a crew it no longer works with.